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We respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence.

What personal information do we ask for?
When you have searched for prices and availability and are ready to confirm your booking, we will ask for your name, your postal address and your fax number and e-mail address (if applicable). We'll also need your credit/debit card details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line. If you're paying by debit card we may also need to take the start date and issue number of the card.

We'll also ask you for your telephone number in case we need to contact you urgently regarding your booking.

How does Holiday Extras use this personal information?
We need your 'name' so we can confirm to the hotel, lounge or car park operator who the booking is for

We need your 'credit card' details so that we can collect payment for your booking.

We need your 'name' and 'address' to confirm that the credit card belongs to you.

We also need your 'address' so that we can send you your booking voucher and in case we have to write to you about any part of your booking in advance of your stay.

We might use your 'telephone number' or 'e-mail address' in the unlikely event that we need to contact you urgently about your booking.

We may also use this information to let you know about any special offers/promotions we think would be of interest to you.

We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site - monitoring visitor traffic patterns and site usage to help us develop and improve the Holiday Extras site further.

How does Holiday Extras protect customer information?
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a 'security alert' message.

We also have a Firewall (security software) in place to protect our internal information from the Internet.

Does the Holiday Extras site use cookies?
Yes, Holiday Extras uses 'temporary cookies', which are only used during the booking process. (A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central)).

Will Holiday Extras disclose any of this personal information to third parties?
Holiday Extras will only disclose your name and booking details to our suppliers (see above) for operational purposes. We will only pass on your details to other companies for marketing purposes if you have given us your permission to do so on the page where you enter your name and address.

We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.

Will Holiday Extras use the information I give for direct marketing?
Yes, but we ask you for your permission and we'll only send you details of the products we offer. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service, then please write to us at the address below.

Write to us at Web Customer Relations, Holiday Extras, Apple Barn, Smeeth, Ashford, Kent TN25 6SR.

View terms and conditions click here..